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Performance Analysis & Reporting

Performance analysis answers the questions. How are we doing with respect to

Often in terms of finance:

Follow-on questions

Key Performance Indicators (KPIs)

A set of numbers, usually ratios, that summarise the health of the organisation

Managers often set limits or desired range

Calculated at various cuts e.g. by each product and service

Examples:

Each part of the organisation has own set of KPIs

Sometimes more is good, sometimes more is bad

Features of performance reporting

Most useful visual elements

Considerations